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Class	Question	Answer
Homeworking	I am having a problem with SolidWorks FAQ Direct Link	There are a few issues with SolidWorks that we tend to see more commonly: 1) Error message when installing: "Microsoft SQL Server failed to install. Instance name TEW_SQLEXPRESS is already in use. To continue, specify a unique instance name." This happens when the SolidWorks installer tries to add a SQL Server database but can't because there is an existing version with the same name. The simplest fix is to choose Custom installation and remove SolidWorks Electrical from the options. We don't usually use SolidWorks Electrical but if you are sure you require it then you either need to uninstall the existing SQL Server Express instance or change the installation configuration for SolidWorks Electrical to give the database instance a different name. 2) Error message when installing: "Unsupported SQL Server Version. SQL Server 2016 or later is required" SQL Server 2014 Express was installed by SolidWorks 2021 and several prior versions but SolidWorks 2022 no longer supports this version. It is needed only for SolidWorks Electrical so options are either to uninstall SQL Server (from Add/Remove Programs) or do a Custom Install and omit SolidWorks Electrical. 3) When I try to close SolidWorks I get an error message that says “The operating system is not presently configured to run this application.” This is a known conflict between SolidWorks 2020 and Office 365. This page has one solution involving installing an older version of the Microsoft Access Database Engine: https://hawkridgesys.com/kb/users-using-solidworks-2020-sp4-finding-error-the-operating-system-is-not-presently-configured-to-run-this-application and this page tells you how to roll back Office updates: https://forum.solidworks.com/thread/243634?commentID=1074291#comment-1074291

Class

Question

Answer

Homeworking

I am having a problem with SolidWorks

FAQ Direct Link

There are a few issues with SolidWorks that we tend to see more commonly:

1) Error message when installing: "Microsoft SQL Server failed to install. Instance name TEW_SQLEXPRESS is already in use. To continue, specify a unique instance name."

This happens when the SolidWorks installer tries to add a SQL Server database but can't because there is an existing version with the same name. The simplest fix is to choose Custom installation and remove SolidWorks Electrical from the options. We don't usually use SolidWorks Electrical but if you are sure you require it then you either need to uninstall the existing SQL Server Express instance or change the installation configuration for SolidWorks Electrical to give the database instance a different name.

2) Error message when installing: "Unsupported SQL Server Version. SQL Server 2016 or later is required"

SQL Server 2014 Express was installed by SolidWorks 2021 and several prior versions but SolidWorks 2022 no longer supports this version. It is needed only for SolidWorks Electrical so options are either to uninstall SQL Server (from Add/Remove Programs) or do a Custom Install and omit SolidWorks Electrical.

3) When I try to close SolidWorks I get an error message that says “The operating system is not presently configured to run this application.”

This is a known conflict between SolidWorks 2020 and Office 365. This page has one solution involving installing an older version of the Microsoft Access Database Engine: https://hawkridgesys.com/kb/users-using-solidworks-2020-sp4-finding-error-the-operating-system-is-not-presently-configured-to-run-this-application and this page tells you how to roll back Office updates: https://forum.solidworks.com/thread/243634?commentID=1074291#comment-1074291

This FAQ is for DMEM Students - answers may not apply to students in other Departments/Faculties

Questions and Answers Specific to Homeworking are below

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Questions and Answers specific to working from home are here

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