This FAQ is for DMEM Students - answers may not apply to students in other Departments/Faculties


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Questions and Answers specific to a particular Class are here


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Category Question Answer

DMEM Information

Where can I find when my assessments are due to be handed in?


FAQ Direct Link

You can find your Assessment Loading in StrathCloud. Undergraduate - https://strathcloud.sharefile.eu/d-sbe6c7ce56904b448 Postgraduate - https://strathcloud.sharefile.eu/d-sa54ceba21a5448b8

DMEM Information

Student Handbook


FAQ Direct Link

You can find your handbook in StrathCloud. Undergraduate (BEng/MEng, BSc/MSci) - https://strathcloud.sharefile.eu/d-s949ced746504ef4a Postgraduate Taught (PgDip/MSc) - https://strathcloud.sharefile.eu/share/view/sc2efc0141fe4f2ca Postgraduate Research (PhD, MPhil, EngD) https://strathcloud.sharefile.eu/home/shared/foc0fda2-3b48-4910-a620-dfb23275377e

DMEM Information

Get the MDFs (Module Descriptor Forms)


FAQ Direct Link

MDFs can be found at https://strathcloud.sharefile.eu/d-sc70eeb55e3c485e9

DMEM Information

Where are the induction/registration slides ?


FAQ Direct Link

First year slides can be found at https://strathcloud.sharefile.eu/d-s95a8ad996ae4e2eb
Second year slides can be found at https://strathcloud.sharefile.eu/d-s10dd2990d2c489ab
Third year slides can be found at https://strathcloud.sharefile.eu/d-s659ba7ff4dd40cf9
Fourth year slides can be found at https://strathcloud.sharefile.eu/d-s348f845dbf643b08
Fifth year slides can be found at https://strathcloud.sharefile.eu/d-s693d149d13d49e1b
Postgraduate slides can be found at https://strathcloud.sharefile.eu/d-sda536b5c58447669

The contents of these links will be updated each year, so if downloading at the start of a session, please ensure they are for the coming academic session, if they're not, then try again a few days after induction/registration.

DMEM Information

Where are the DMEM Safety Regulations?


FAQ Direct Link

StrathCloud: https://strathcloud.sharefile.eu/home/shared/foc0fda2-3b48-4910-a620-dfb23275377e

DMEM Information

DMEM PgT Safety Induction


FAQ Direct Link

The slides for this induction are available at https://strathcloud.sharefile.eu/d-s3b2d229078844e4b

DMEM Information

Jury Duty - Can the department provide a letter for Jury Duty exemption?


FAQ Direct Link

Yes, letters for jury duty exemption can be provided, if you require one please email the relevant email address Undergraduate - dmem-ug@strath.ac.uk Postgraduate - dmem-pgt@strath.ac.uk Postgraduate Research - dmem-pgr@strath.ac.uk

DMEM Information

The DMEM Instagram account


FAQ Direct Link

https://www.instagram.com/strath_dmem/

If you have any photos or videos you'd like to see published on the strath_dmem instagram account please email dmem-adminteam@strath.ac.uk with this.

DMEM Information

Transfer between BEng and MEng


FAQ Direct Link

It is possible to transfer between these streams depending on a number of conditions. Primarily your grades need to allow that. You need a 60% or higher average in your exams to either stay in the MEng stream or transfer to it. Your year adviser will usually contact you in May, seeking your wishes, and if your marks allow, pass your request on at the exam board, where such changes are officially ratified. It is possible to transfer outwith exam boards, your year adviser will inform you of the necessary paperwork and approval procedure. The most important transfer request is at the end of your 4th year exams, as that is the last chance to make such a transfer. It is not uncommon for a student, depending on exam marks, to change a number of times between the two streams during their studies.

DMEM Information

I plan to miss a class.


FAQ Direct Link

Missing classes isn't something to be recommended, but may be necessary on occasion. Before missing a class you should check with the class registrar to ensure you're not missing anything important, such as a class test, or examination etc. They will also advise you on how best to catch up, and where any class materials or tutorials may be found.

DMEM Information

I need help


FAQ Direct Link

It depends on the help you think you need. If you need help in a particular class, then approach the teaching staff, or the class registrar. If you still are not happy, then contact your year adviser (undergraduate students) or Theme Leader (PgDip/MSc students). These individuals are a good point of contact for a wide range of help, they will try and help you, and if they can do it themselves, will do so, but will also know who to refer you to speak with if you need specialist expertise or help.

DMEM Information

The DMEM website


FAQ Direct Link

http://www.strath.ac.uk/engineering/designmanufacturingengineeringmanagement/

DMEM Information

The DMEM facebook page


FAQ Direct Link

https://www.facebook.com/Strath.DMEM

DMEM Information

The DMEM twitter feed


FAQ Direct Link

https://twitter.com/strathdmem

DMEM Information

The DMEM LinkedIn page


FAQ Direct Link

http://linkd.in/1NjfF4Q

DMEM Information

Find my class Rep


FAQ Direct Link

Check out http://classes.myplace.strath.ac.uk/ where they should be listed, they may also appear in http://pegasus.strath.ac.uk

DMEM Information

UG degree classification with/without International Exchange


FAQ Direct Link

Please see https://strathcloud.sharefile.eu/d-s55664287f8b47b2b

DMEM Information

Sending emails to groups of DMEM students/staff


FAQ Direct Link

If you would like to make a request to send an email to a group of DMEM staff or students eg in connection with an event or a research project, please send the email to your respective student email box ie dmem-ug@strath.ac.uk; dmem-pgt@strath.ac.uk; dmem-pgr@strath.ac.uk

The email will be reviewed by staff to assess if appropriate to forward and the email will then be forwarded by a member of the Admin Team, on your behalf

Facilities

Require a Meeting Room for Group Discussions


FAQ Direct Link

If you require a meeting room to discuss group work etc. There are rooms available in the library to be booked out by students. More information regarding this can be found on the website, below is the link on how to go about booking library rooms:

https://www.strath.ac.uk/professionalservices/library/findaplacetostudy/bookaroom/

Facilities

What card do I use with DMEM printers?


FAQ Direct Link

You can use either a DMEM Access Card or a University print card because the print credit balance is stored on DMEM's print server and NOT on the card itself. The first time you present your card at the printer you will be asked to enter your username and password and this associates that particular card with your account.

Important points to note:

You do not need a card to print but it is much quicker and easier than entering your username and password on the printer control panel every time. You can get a DMEM Access by paying a deposit at the Online Shop: https://onlineshop.strath.ac.uk/product-catalogue/engineering-faculty/design-manufacture-engineering-management/general/dmem-access-card-deposit

If you use a University print card for DMEM printing remember that the balances for each system are completely separate and you cannot transfer between them.

Facilities

Can I print/copy/scan in DMEM?


FAQ Direct Link

Yes, DMEM has two student accessible Multi-Function Printers (MFPs) which can print, scan and copy in mono (black and white) and colour up to A3 size. The printers are in the JW308 DDMS and in the JW706a Studio and all UG and PGT students are given an initial print credit of GBP2 to get started.

Facilities

How do I print to a specific DMEM printer?


FAQ Direct Link

DMEM has a pull-printing system so you don't print to a specific printer, you simply print to the holding queue and retrieve (pull) your job from any available DMEM printer (currently JW308 and JW706a)

Facilities

How much are prints/copies?


FAQ Direct Link

A4 mono = 5p

A4 colour = 10p

A3 mono = 10p

A3 colour = 20p

Facilities

Where do I buy DMEM print credits?


FAQ Direct Link

All students are given an initial GBP2 credit at the start of the year. Additional credit can be purchased through the University Online Shop: http://onlineshop.strath.ac.uk/product-catalogue/engineering-faculty/design-manufacture-engineering-management/print-cards/dmem-pcounter-credit Please note that DMEM print credit is completely separate from Library/Centrally Managed Lab print credit.

Facilities

How do I print to DMEM printers from my own device?


FAQ Direct Link

Windows laptop and Apple MacBook users can print directly to the queue which is the recommended option for speed and best results. Instructions for setting it up on Windows are available here:

https://moss.strath.ac.uk/dmem/Documents/IT/Instructions/Adding%20DMEM%20printers%20to%20Windows%20laptops.pdf

and instructions for Apple Macs are here:

https://moss.strath.ac.uk/dmem/Documents/IT/Instructions/Adding%20DMEM%20printers%20to%20Apple%20Macs.pdf

To print from other devices including phones and tablets use the WebPrint interface available here:

https://webprint.dmem.strath.ac.uk

To make the Guidance Notes as easy to access as possible, there is a link to them from the WebPrint login page and available from the Help page once you are logged in.

Facilities

I am having problems with WebPrint


FAQ Direct Link

If you are having problems with WebPrint then the best advice is to print directly from your device if possible. See the Guidance Notes linked from the front page of the WebPrint server or FAQ https://supportal.dmem.strath.ac.uk/HelpDesk/direct_FAQ.php?q=2686

The two most common issues with WebPrint are jobs not appearing in the print queue and jobs (particularly PDFs) not being rendered properly. It can take quite a while to upload, render and transfer the raw print data to the print queue especially for large files and jobs with a lot of detailed graphics. Make sure you allow enough time for the job to come through; very large jobs can take up to half an hour. It is advisable to break large jobs up into smaller chunks if possible and uploaded files should certainly be no larger than 50MB.

Although PDF (Portable Document Format) is a published standard, companies interpret aspects of the standard differently and so output can vary between programs. The PDF rendering engine on the WebPrint server does not always give as good results as other programs and, unfortunately, it is not changeable. If you find a problem with any output through WebPrint, particularly PDF, try printing your job directly from one of the DMEM computers or from your Windows laptop - see FAQ Answer How do I print to DMEM printers from my own device? (https://supportal.dmem.strath.ac.uk/HelpDesk/direct_FAQ.php?q=2686)

Facilities

How do I print, copy or scan in DMEM?


FAQ Direct Link

Please see the detailed instructions on DMEM's printing system here: https://moss.strath.ac.uk/dmem/Documents/IT/Instructions/DMEM%20student%20printing.pdf

Facilities

How can I check how much DMEM print credit I have left?


FAQ Direct Link

There are two ways to do this: 1) On a DMEM PC you will see a small pound sign icon in the System Tray (the bottom right of the screen) - hover over this and you will see your print credit balance 2) Log in to one of the printers and choose Copy or Scan from the menu and near the top left you will see a display alternating between your print balance and a system message.

Facilities

Booking a PGT meeting room


FAQ Direct Link

If you require a room to meet with an external client to discuss project work, or have a skype conversation etc. - then our PGT meeting rooms are available. If the room is free at the time you require it can be booked instantly using the evoko screen outside the room, However, if you want to guarantee that the room will be free for a specific date and time, then come to the office (7.01x) with your details (group no.,your e-mail address and client's name) and we will make the booking for you.

General

How do I raise a Student Employment Claim?


FAQ Direct Link

Students can raise a Student Employee Claim, by accessing Pegasus and clicking on the Additional Services Tab. Select the link for Student Employment Claims. Complete the online form and submit the claim. Claims for payment are then processed through to the appropriate department and budgetary signatories for approval. Once approved, students will receive their claims on a monthly basis direct to their bank account.

Please note: All Student Employment Claims require a Guaranteed-hours Assignment to be created in the system before the student engages in the work related to the claim - no Student Employment Claim can be processed without a prior assignment being raised. It is imperative that for work you undertake within the department, you ensure the staff member(s) employing you have followed this procedure, and that you have been emailed a Guaranteed-hours Assignment number prior to engaging in work - emails confirming assignment numbers will be sent from noreply-supp-pay@strath.ac.uk. Failure to comply with the above will result in non-payment of any subsequent claims.

We are required by law to copy and retain documentation that provides proof of your Right to Work in the UK. Claims will only be processed if right to work evidence is recorded. Tier 4 students are required to [re]present their RTW evidence on an annual basis; this is to ensure their eligibility to work [which may be distinct from their eligibility to study] remains valid.

There is a 3 month time-limit for claims to processed. Failure to submit claims or Right to Work evidence within this time limit will result in non-payment of claims.

General

Jury Duty - Can the Department provide me with a letter to request that I be excused Jury Duty?


FAQ Direct Link

Yes, please raise a ticket and make the request through the Supportal and the relevant admin team will respond to you

General

What laptop should I buy?


FAQ Direct Link

We cannot recommend any specific laptop because the market changes so much however there is a guideline document available at: https://moss.strath.ac.uk/dmem/Documents/IT/Laptop%20Recommendations%202019-20.pdf Please note that we do not recommend or support Apple Mac laptops in DMEM

Student Resources

Get the Student version of SolidWorks


FAQ Direct Link

As part of our SolidWorks Education Campus License we get access to student licenses for use on personal laptops and PCs. Because we have a limited number of licenses they can be used only by DMEM and other eligible students so we require you to accept an agreement that you will not pass on the license information nor install the software on more than one computer without authorisation from a member of staff. Go here for further information and to request the license information and agree to the terms: https://moss.strath.ac.uk/dmem/Lists/SolidWorks%20License%20Agreement%20List/SSLP.aspx

You will need to log in with your DS username and password to get to the agreement as this page is restricted to eligible students. Microsoft Edge does NOT work properly so use another web browser (e.g. Chrome, Firefox or IE) to access the page and if you are logging in from a non-University PC you need to put "ds\" before your username e.g. ds\xyz98765

The current version available for download is SolidWorks 2019, sometimes also referred to as SolidWorks 2019-2020; the Education edition is released after the Commercial edition and the next version is not due until late spring.

Student Resources

Where is SolidWorks and other software installed in the University?


FAQ Direct Link

Any software installed on centrally managed IT labs can be located by searching for "lab software" on the University website or by going directly to the following page https://www.strath.ac.uk/professionalservices/it/use/find-a-computer/findsoftware/

SolidWorks is included in this list and is installed in most centrally managed labs across the university. DMEM currently has the latest version (2019) in our own DDMS lab and in the Studio. The centrally managed labs are also on this version (but the version noted in the software list on the University website *may* be out of date).

Student Resources

Can I get a student copy of Microsoft Office?


FAQ Direct Link

Yes, Office365 ProPlus is a service which is now available to all registered undergraduate and postgraduate taught students who have an Office365 account. Further details and an installation guide are available here: https://www.strath.ac.uk/ithelpdesk/helptopics/email/office365/proplus/

Student Resources

Get help with Maths


FAQ Direct Link

The Maths Skills Support Centre provides academic support to all students who require help with the mathematics they encounter in their course. They un drop in sessions or you can make appointments for individual support. Check out their website for details http://www.strath.ac.uk/mathsskills/

Student Resources

How do I transfer a SolidWorks student license to a new computer?


FAQ Direct Link

We have a limited number of SolidWorks student licenses therefore it is important to uninstall the software or deactivate the license before transferring from an old PC to a new one to ensure that one of the licenses is not used up needlessly. Instructions for deactivating a license are here:

https://moss.strath.ac.uk/dmem/Documents/IT/Instructions/SolidWorks%20Student%20Version%20Deactivation.pdf

If you are unable to uninstall or deactivate a license, perhaps because an old machine has stopped working, it would be helpful if you could notify dmem-itsupport@strath.ac.uk

Supportal

Test the Supportal


FAQ Direct Link

You can raise a new query in the Supportal, and in the Category drop down menu select "Supportal Test" - save the Query, and your Query will be processed, a solution added, an email sent to you, and the Query automatically closed.

Supportal

Suggest a FAQ?


FAQ Direct Link

Raise a new Query, and in the Category select "Supportal Suggestion" Enter you suggestion in the Details field before Submitting.

Supportal

How do I get Supportal Help?


FAQ Direct Link

Raise new Query, and at the Category select "Supportal Help", enter details in the Description field, then Submit.

University Information

Library Induction - where can I get a copy of the slides from the October 2018 Induction Session?


FAQ Direct Link

The slides are available on Strathcloud via this link https://strathcloud.sharefile.eu/d-s6d853fa63e54ab1b

University Information

University Holidays


FAQ Direct Link

The key dates for session 2019/20 are available on the University's website: https://www.strath.ac.uk/professionalservices/keydates2018-19/keydates2019-20/

University Information

I'm ill


FAQ Direct Link

It depends on the length of time that your illness lasts, or is expected to last http://onlinelearning.dmem.strath.ac.uk/handbook/index.php You may be able to self-certify, if however your illness lasts more than a week, or you miss an exam, a medical certificate is required. Such evidence should be submitted to Student Business (Located in the McCance building http://www.strath.ac.uk/maps/mccancebuilding/)

In addition to formal evidence, you should also use Pegasus (https://pegasus.strath.ac.uk) to record mitigating circumstances, eg how your illness has impacted on your ability to study.

University Information

Change of Address


FAQ Direct Link

We need to keep in contact with you as a number of important communications will be sent to you If you do change address, you should update your details in Pegasus (https://pegasus.strath.ac.uk)

University Information

Exam timetable


FAQ Direct Link

The Exam Timetable is organised centrally by SEES and will be published in Pegasus. It is your responsibility to check the timetable to find out about the dates and times of your exams. The link to the SEES web page is https://www.strath.ac.uk/professionalservices/exams/examdates/

University Information

I'm an elite athlete.


FAQ Direct Link

The university runs an elite athlete scheme. This enables elite athletes to continue with their training/competition in addition to their studies. Elite athletes should contact their year advisers, who will be able to work out how best to accommodate their training, competition and studies - depending on the needs of the individual.

University Information

How can I find out the date of my graduation ceremony?


FAQ Direct Link

Graduation dates are announced and available on the university website https://www.strath.ac.uk/studywithus/graduation/

There are 2 graduation ceremonies per year; last week of June and first week of November. The precise dates are announced in March each year.

University Information

Red Card


FAQ Direct Link

The standard hours of access for University buildings are Monday to Friday between the hours of 8:00 a.m. and 6:00 p.m.

Out of Hours Access

Students who require access to the department outwith normal hours require both a:

* DMEM Access Card DMEM Access Cards can be purchased through the University's Online Shop. The fee is a 10.00 deposit which is refundable on return of the card.

* University Red Card

Signed Red Cards are issued to all new students at Induction Sessions. Otherwise, they can be obtained from the DMEM Departmental Office, 7th Floor, James Weir Building. A Red Card is free of charge and provide out of hours access to the relevant DMEM areas within the James Weir Building. ie weekdays, 6 pm - 10 pm and weekends 8 am - 6 pm. Should you require out-of-hours access to IT Service Labs the Red Card should be countersigned by staff at the IT Helpdesk in the Andersonian Library.

Students are required to show both cards to University Security personnel to gain entry to buildings outwith normal business hours. Cards provide access to the department between the hours of:

* 8:00 a.m. and 10:00 p.m. Monday to Friday

* 8:00 a.m. and 6:00 p.m. Saturday / Sunday

University Information

What are normal University opening hours, and can I get access to buildings outwith these hours?


FAQ Direct Link

The standard hours of access for University buildings are Monday to Friday between the hours of 8:00 a.m. and 6:00 p.m.

Out of Hours Access

Students who require access to the department outwith normal hours require both a:

* DMEM Access Card for UG and PGT students only DMEM Access Cards can be purchased through the University's Online Shop. The fee is a 10.00 deposit which is refundable on return of the card. PGR students are provided with an Access Card when they commence their studies.

* University Red Card

Signed Red Cards can be requested from the DMEM Departmental Office, 7th Floor, James Weir Building. Should you require out-of-hours access to IT Service Labs the Red Card should be countersigned by staff at the IT Helpdesk in the Andersonian Library. Red cards are provided free of charge.

Students are required to show both cards to University Security personnel to gain entry to buildings outwith normal business hours. Cards provide access to the department between the hours of:

* 8:00 a.m. and 10:00 p.m. Monday to Friday

* 8:00 a.m. and 6:00 p.m. Saturday / Sunday

University Information

What are Vertically Integrated Projects (VIPs)?


FAQ Direct Link

VIP homepage - https://www.strath.ac.uk/viprojects/